Join our Palasino family
The role ensures smooth payment processes for Palasino Malta Ltd customers by monitoring and mitigating risks, analyzing transactions, and handling various ad-hoc tasks.
Responsibilities:
- Reviewing and processing incoming and outgoing customer payments via different payment providers with a risk-based approach;
- Investigate suspicious alerts (internal & external) with proper analysis and follow-up;
- Perform a risk assessment of new/current players throughout their customer journey generated by the current Risk framework and perform CDD/EDD when appropriate;
- Determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks;
- Keep aware of active bonus campaigns and their vulnerabilities, assuring that vulnerabilities do not manifest into business losses through diligent oversight of the customer base;
- Evaluate and identify suspicious behaviour as well as independently report Suspicious Transaction Reports (SAR) to the MLRO;
- Handling and documenting daily reports under the supervision of the Payments, Risk and Fraud Manager;
- Evaluate, review, and approve KYC documents sent in by players;
- Ensure that any fraudulent transactions or suspicious activity are spotted and handled swiftly to minimize loss for the company. Specialize in the detection & prevention of fraud;
- Liaise with various departments and work closely and effectively with Customer Support;
- Chargeback administration and case management; and,
- Actively participate in improving internal procedures and processes linked to Risk, Fraud, Payments and AML.
Desired skills and experience:
- At least 3 years of experience as a Payment, Risk, and Fraud Analyst in the gaming industry;
- Strong analytical skills with a keen attention to detail;
- Excellent communication skills and a collaborative team player;
- Ability to work both independently and as part of a team;
- Proven ability to thrive in a fast-paced environment and meet deadlines;
- A positive attitude with a customer-focused approach; and,
- Willingness to work shifts, including weekends and public holidays if needed.
Our Offer
- Competitive salary synonmous with experience;
- Hybrid working, with offices based in Msida, Malta
- Performance and bonus structure dependent on achievement of set targets and personal performance;
- Private Health insurance;
- Wellness benefit of Eur1000 annually pro-rated;
- Discounts from various establishments in Malta via the Claudigo app
The purpose of the job is to help shape up our CRM function and consequently ensure sharp and well targeted player communications.
Responsibilities
- Work with the Head of Marketing to create converting customized CRM campaigns for multiple geos and countries, including emails, push, SMS, tournaments and more;
- Manage communication of campaigns across different channels including Email, SMS, on-site and push notification;
- Plan, create, implement, and optimize the CRM marketing strategies, customer journeys and ad-hoc campaigns;
- Create customer marketing segments and matching customers’ life cycles including default funnels and localized promotional activities;
- Liaison with other stakeholders and casino managers for display of games and promotions;
- Perform analysis and provide market insights;
- Work to provide additional marketing insights for CRM and customer segments, together with BI;
- Define, analyze and provide outputs of the performance of CRM;
- Identify key opportunities for improvement by using our own data, research and industry insights;
- Develop and maintain an annual campaign calendar;
- Perform quality control checks on the quality and content of all campaigns across different customer segmentation, browsers, device combinations and ensure sign off for all main languages;
- Helping to drive the campaign planning in collaboration with relevant stakeholders;
- Undertaking competitor analysis of current marketing activities and reporting on the findings;
Desired skills & experience
- Minimum four years of previous experience in CRM Marketing or advertising role within the iGaming industry
- Proven track record of developing, implementing and driving multi-channel campaigns and campaign strategies based on an understanding of customer needs and customer profile
- Professional solid experience in operating CRM tools, life cycles and in possession of high technical skills
- Experience working with Fast Track platform is beneficial
- Great organization, communication and analytical skills with high attention to detail
- Fluent in English language
- A team player
Our offer
- Competitive salary synonmous with experience;
- Hybrid working, with offices based in Msida, Malta
- Performance and bonus structure dependent on achievement of set targets and personal performance;
- Private Health insurance;
- Wellness benefit of Eur1000 annually pro-rated;
- Discounts from various establishments in Malta via the Claudigo app
