Careers

Join our Palasino family

The purpose of the role is to lead the product and its feature initiatives throughout the entire development lifecycle, collaborating closely with relevant stakeholders and tech teams.

Responsibilities:
  • Create, maintain, and prioritise the product backlog.
  • Ensure alignment of the product vision with business goals and customers' needs.
  • Collaborate with stakeholders across the business to clarify development requests and support new ideas and initiatives.
  • Clearly define and break down business requirements into technical requirements.
  • Collaborate closely with developers and designers to refine user stories and acceptance criteria.
  • Maintain clear documentation and update it frequently.
  • Act as a primary point of contact between the development teams and stakeholders.
  • Keep the focus on the projects and initiatives that are under development.
  • Ensure deliverables meet quality standards.
  • Communicate product plans and progress to stakeholders.
  • Perform user acceptance testing of new product releases (or ensure co-ordination of).
  • Monitor product performance metrics and KPIs, using data to inform decision-making and drive continuous improvement.
  • Stay informed about market trends, analyze competitors, and bring forward new ideas to enhance customer experiences.
Desired skills and experience:
  • At least 2 years of experience as a Product Owner with a solid casino background and experience in the gaming industry.
  • Experience working in an agile environment and methodology.
  • Experience with product management tools (e.g. Jira, Trello, or Monday.com).
  • Excellent communication skills (written, verbal, visual) within a diverse and multicultural environment.
  • Ability to work within a team and independently.
  • Ability to perform well in a fast-paced environment and meet deadlines.
  • A passion for emerging technology and delivering great products.
Our Offer
  • Competitive salary synonmous with experience;
  • Hybrid working, with offices based in Msida, Malta
  • Performance and bonus structure dependent on achievement of set targets and personal performance;
  • Private Health insurance;
  • Wellness benefit of Eur1000 annually pro-rated;
  • Discounts from various establishments in Malta via the Claudigo app

 

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The purpose of the role is to assist the compliance team with regulatory compliance efforts and handle due diligence and any other requests as needed.

Responsibilities:
  • Handling due diligence requests received from third parties;
  • Assisting in business partner onboarding, including initiating the process, follow-ups and record keeping, and ongoing monitoring to help ensure full compliance with all applicable legal and regulatory requirements;
  • Identifying issues and escalating to superiors while making suitable recommendations;
  • Assisting with requests for information from external regulatory bodies;
  • Assisting with regulatory compliance efforts, including licensing and reporting obligations;
  • Assisting with Compliance related Audits preparations;
  • Assisting in the application of relevant policies, procedures, and processes relating to all areas of compliance;
  • Assisting in other compliance tasks;
Desired skills & experience
  • Fluent in written and verbal English;
  • Minimum 1 year experience in Compliance; experience in the gambling sector is an asset;
  • A solid understanding and appreciation of AML;
  • Highly organised, knows how to work under pressure, prioritise tasks, and able to meet tight deadlines;
  • Ability to take direction and also to take ownership of tasks within their remit, and follow them through to completion.
  • Can work well both independently and as part of a team;
  • Comfortable in dealing with all levels of staff and business counterparts;
  • Strong analytical skills, problem-solving ability, and attention to detail;
  • Good inter-personal skills;
  • Able to build strong relationships with peers and business counterparts;
  • Willingness to learn and aptitude for acquiring new competencies.
Our Offer
  • Competitive salary synonmous with experience;
  • Hybrid working, with offices based in Msida, Malta
  • Performance and bonus structure dependent on achievement of set targets and personal performance;
  • Private Health insurance;
  • Wellness benefit of Eur1000 annually pro-rated;
  • Discounts from various establishments in Malta via the Claudigo app

 

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The purpose of the job is to help shape up our CRM function and consequently ensure sharp and well targeted player communications.

Responsibilities
  • Work with the Head of Marketing to create converting customized CRM campaigns for multiple geos and countries, including emails, push, SMS, tournaments and more;
  • Manage communication of campaigns across different channels including Email, SMS, on-site and push notification;
  • Plan, create, implement, and optimize the CRM marketing strategies, customer journeys and ad-hoc campaigns;
  • Create customer marketing segments and matching customers’ life cycles including default funnels and localized promotional activities;
  • Liaison with other stakeholders and casino managers for display of games and promotions;
  • Perform analysis and provide market insights;
  • Work to provide additional marketing insights for CRM and customer segments, together with BI;
  • Define, analyze and provide outputs of the performance of CRM;
  • Identify key opportunities for improvement by using our own data, research and industry insights;
  • Develop and maintain an annual campaign calendar;
  • Perform quality control checks on the quality and content of all campaigns across different customer segmentation, browsers, device combinations and ensure sign off for all main languages;
  • Helping to drive the campaign planning in collaboration with relevant stakeholders;
  • Undertaking competitor analysis of current marketing activities and reporting on the findings;
Desired skills & experience
  • Minimum four years of previous experience in CRM Marketing or advertising role within the iGaming industry
  • Proven track record of developing, implementing and driving multi-channel campaigns and campaign strategies based on an understanding of customer needs and customer profile
  • Professional solid experience in operating CRM tools, life cycles and in possession of high technical skills
  • Experience working with Fast Track platform is beneficial
  • Great organization, communication and analytical skills with high attention to detail
  • Fluent in English language
  • A team player
Our offer
  • Competitive salary synonmous with experience;
  • Hybrid working, with offices based in Msida, Malta
  • Performance and bonus structure dependent on achievement of set targets and personal performance;
  • Private Health insurance;
  • Wellness benefit of Eur1000 annually pro-rated;
  • Discounts from various establishments in Malta via the Claudigo app

 

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Contact us for further questions.