Payments, Risk and Fraud Analyst

Reviewing and processing incoming and outgoing customer payments via different payment providers with a risk-based approach;
Investigate suspicious alerts (internal & external) with proper analysis and follow-up;
Perform a risk assessment of new/current players throughout their customer journey generated by the current Risk framework and perform CDD/EDD when appropriate;
Determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks;
Keep aware of active bonus campaigns and their vulnerabilities, assuring that vulnerabilities do not manifest into business losses through diligent oversight of the customer base;
Evaluate and identify suspicious behaviour as well as independently report Suspicious Transaction Reports (SAR) to the MLRO;
Handling and documenting daily reports under the supervision of the Payments, Risk and Fraud Manager;
Evaluate, review, and approve KYC documents sent in by players;
Ensure that any fraudulent transactions or suspicious activity are spotted and handled swiftly to minimize loss for the company. Specialize in the detection & prevention of fraud;
Liaise with various departments and work closely and effectively with Customer Support;
Chargeback administration and case management; and,
Actively participate in improving internal procedures and processes linked to Risk, Fraud, Payments and AML.

At least 3 years of experience as a Payment, Risk, and Fraud Analyst in the gaming industry;
Strong analytical skills with a keen attention to detail;
Excellent communication skills and a collaborative team player;
Ability to work both independently and as part of a team;
Proven ability to thrive in a fast-paced environment and meet deadlines;
A positive attitude with a customer-focused approach; and,
Willingness to work shifts, including weekends and public holidays if needed.

Competitive salary synonmous with experience;
Hybrid working, with offices based in Msida, Malta
Performance and bonus structure dependent on achievement of set targets and personal performance;
Private Health insurance;
Wellness benefit of Eur1000 annually pro-rated;
Discounts from various establishments in Malta via the Claudigo app